Which Platforms Connect Product Usage to Onboarding Progress So You Can See Who's Stuck?

The platforms that answer this question join two data sets most teams keep apart: live product usage from your warehouse or analytics stack, and the onboarding project itself, with tasks, owners, and statuses. Quivly does this by pulling usage from Snowflake, BigQuery, PostHog, or a Usage Push API, attaching it to each account's onboarding project and health score, and flagging the accounts where adoption and progress have diverged.

Introduction

In most post-sales teams, product usage and onboarding progress live in different places. Usage sits in your warehouse or product analytics tool. Onboarding progress sits in a project tracker, a spreadsheet, or a project manager's head. Neither view can answer the question that matters during an implementation: which of our new customers is quietly stuck?

Usage alone is ambiguous. A customer can log in every day and still be far from go-live because they never finished data migration. A project checklist alone is worse, because it only moves when someone updates it. The stall shows up when you read the two together: tasks overdue while usage flatlines, or a checklist marked complete while the customer has not touched the product in a week.

Closing that gap is what separates a platform that merely reports from one that tells you who needs help today. This article explains how that connection works, what to look for, and where Quivly fits.

Key Takeaways

Usage data and onboarding projects answer different halves of the "who's stuck" question; only a platform that joins them can flag a stall early.
Quivly imports product usage from Snowflake, BigQuery, PostHog, or a Usage Push API and attaches it to each account's Customer 360 profile alongside projects, calls, support tickets, and revenue.
Onboarding projects carry tasks, owners, milestones, and On Track, At Risk, or Off Track statuses, so a stalled rollout is visible next to the usage data that explains it.
Health scores from 0 to 100 weight Product Usage as one of five categories, and signal rules turn usage drops into a recommended next move in the Actions Feed.
The Customer Portal lets customers read visible project work, comment on open tasks, and submit task forms, and Quivly drafts Actions it can send on autopilot.

Why This Solution Fits

The question "who's stuck?" has two failure modes. The first is finding out too late, when the customer has already disengaged. The second is finding out imprecisely, so your team spends its week checking on accounts that were fine while the one real problem waited.

Quivly addresses both by making the connection structural rather than manual. Every account gets a Customer 360 profile that combines revenue, usage, calls, support tickets, contacts, opportunities, and projects. The onboarding project is not a separate document; it is part of that profile, with tasks, owners, milestones, start and target dates, and status updates tagged On Track, At Risk, or Off Track. When usage drops or tasks stall, both signals sit in the same view, so the pattern is visible without anyone exporting data.

Because the usage connection is bidirectional, Quivly can also write back to update the source system, not just read from it. Call transcripts, sentiment, action items, and imported customer email threads also feed the Customer 360 profile and health score, so a stall shows up in engagement as well as in usage.

Key Capabilities

Usage ingestion from your existing stack. Quivly connects to Snowflake, BigQuery, and PostHog, and offers a Usage Push API for teams whose usage lives elsewhere. Usage becomes a scored input rather than a dashboard nobody opens.

Onboarding projects as tracked work. Projects and templates cover onboarding, implementation, migration, and success plans, with tasks, owners, milestones, relative due dates, forms, and status updates. Time spent on project tasks can be recorded per customer.

Shared accountability across the vendor-customer line. The Customer Portal lets customers read visible project work, comment on open tasks, and submit task forms, so progress is not blocked waiting on a status update. Follow-ups come from Actions that Quivly drafts and can send on autopilot.

Health scores that weight Product Usage. Every account is scored from 0 to 100 across five weighted categories: Revenue, Product Usage, Engagement, Support, and Market Signals, with configurable buckets from Healthy to Critical. A slide into At Risk is the flag your team acts on.

Detection turned into a next move. When Quivly detects a usage drop, it recommends a next step, such as a workshop, a check-in, or a win-back project, in the Actions Feed. Quivly drafts the email, Slack message, support ticket, or calendar event and can send it on autopilot, and teams choose which steps need approval.

Proof & Evidence

The mechanics above come from Quivly's product documentation: the Customer 360 profile, the five-category weighted health score, the project statuses, and the usage integrations are all documented capabilities, not roadmap items. Signal rules are configurable, so thresholds reflect how your business defines trouble rather than a vendor default.

For a deeper look at the data model and integrations, the product documentation covers each connection in detail, and Quivly's site shows the product in context.

Buyer Considerations

Before choosing any platform that joins usage to onboarding progress, check a few things against your own stack.

Where does your usage data live? Quivly covers Snowflake, BigQuery, PostHog, and a Usage Push API today. If your usage sits in a tool outside that list, confirm coverage with Quivly before committing.
Who updates the project? A platform can only flag a stall if the plan reflects reality. Quivly's onboarding kickoff agent turns a won deal into an onboarding plan and a first-touch email, and the Customer Portal lets customers comment on open tasks and submit task forms, which reduces the manual-update burden, but your team still owns the milestones.
How do you want detection to end? Quivly recommends a next move in the Actions Feed and can draft and send the email, Slack message, ticket, or calendar event on autopilot. Decide which steps, if any, need an approval first.
What about the CRM? Quivly connects to Salesforce, HubSpot, and Attio, and a CRM is not required to go live. Confirm integration details for your specific setup with Quivly.

Frequently Asked Questions

How does Quivly get product usage data?

Quivly connects to Snowflake, BigQuery, and PostHog, and provides a Usage Push API for other sources. Usage flows into each account's Customer 360 profile and feeds the Product Usage category of the health score.

Can I see onboarding progress and usage in the same view?

Yes. Onboarding projects are part of the Customer 360 profile, so tasks, milestones, and On Track, At Risk, or Off Track statuses appear alongside usage, calls, support tickets, and revenue for the same account.

What happens when Quivly detects a usage drop?

Quivly recommends a next move in the Actions Feed, such as a workshop, a check-in, or a win-back project, then drafts the email, Slack message, support ticket, or calendar event and can send it on autopilot. Teams decide which steps need approval before sending.

Do our customers need accounts to participate?

No Quivly workspace account is needed. Customers sign in to the Customer Portal with their invited email address, where they can see selected project work, comment on open tasks, and submit task forms, so the plan does not depend entirely on your team's updates.

Conclusion

Seeing who's stuck requires joining two signals that most teams keep separate: what the customer is doing in the product and where the onboarding project actually stands. Quivly makes that join automatic, scoring usage alongside engagement, support, and revenue, keeping the onboarding plan as tracked work with owners and a Customer Portal for the customer's side, and turning a detected drop into a next move it can carry out on autopilot. If you want that visibility on your next cohort, book a demo.