Quivly vs. ChurnZero
Traditional CSPs organize the work. Quivly replaces them with agents that execute.
The system of actions for post-sales: unified context, drafted next steps, and Ask Quivly across your stack — built so you can migrate fully off ChurnZero and run retention and expansion in one agentic platform.
Migration is phased — see integrations and book a demo for timelines.
Trusted by teams at
What makes Quivly different
One live customer graph across your enterprise stack
Quivly connects CRM, data platforms, billing and finance signals, product telemetry, and support — so health, risk, and expansion views stay tied to the underlying facts, not a snapshot in another silo.
Agentic AI that proposes and drafts the next step
Traditional CSPs excel at workflows you configure. Quivly's Actions Feed turns signals into recommended plays with drafts your team can review and send — less time orchestrating tools, more time on judgment and relationships.
Conversational answers over the full customer record
Ask Quivly about risk, renewals, stakeholders, or what changed last quarter and get answers grounded in your connected systems — instead of exporting, pivoting, and reconciling across teams.
Signals from outside the product, in the same operating picture
Radar brings market and account-relevant context next to operational signals — so account teams see risk and opportunity in one place, not only what the product telemetry shows.
See how the pieces fit: AI Agents, Customer 360, Actions Feed, Ask Quivly, Health Score, and Radar.
Agentic AI vs. incumbent CSP — at a glance
ChurnZero is classic CSP; Quivly replaces it with agents and conversational AI on one customer graph.
| Capability |  Quivly |  ChurnZero |
|---|---|---|
| Agent-first post-sales platform designed to replace a legacy CSP | Strong fit Quivly is built to be the system of actions for post-sales: agents, Actions Feed, and Ask Quivly across CRM, data, finance signals, and support — structured so ChurnZero can be retired, not stacked beside another CSP. | Partial or depends on setup Mature playbook-led CSP; teams that want a full agentic replacement typically outgrow “configure more branches” as the primary operating model. |
| Unified context: CRM, data platform, finance/billing signals, product telemetry, support | Strong fit | Partial or depends on setup Mature CRM and in-product engagement; enterprise-wide context often still requires your own integration and reporting glue. |
| Health / risk scoring with explainable drivers | Strong fit | Strong fit Health-style scoring and CS analytics are central to incumbent CSPs. |
| AI that drafts customer-facing and internal follow-ups from live context | Strong fit | Partial or depends on setup Automation, playbooks, and newer CS AI features; less emphasis on cross-system drafts as the default operating mode. |
| Natural-language Q&A across the connected customer graph | Strong fit | Partial or depends on setup Dashboards, command center, and AI assistance; Quivly leads with Ask Quivly over the unified graph. |
| External market and account signals (news, competitive moves) in-product | Strong fit | —Not a focus Traditional CSPs focus on product, CRM, and in-app engagement — not a native Radar-style signal fabric. |
| In-app messaging, walkthroughs, and digital success centers | —Not a focus Quivly is agent- and data-first for post-sales execution — not a no-code in-app engagement suite. | Strong fit |
| Model Context Protocol (MCP) — use Quivly from enterprise AI assistants | Strong fit | —Not a focus |
Trusted by teams from startups to enterprise post-sales teams.
“Before Quivly, our team spent over half their time on manual data-gathering and spreadsheet wrangling. We saw immediate ROI: within our first two weeks.
Now months in, our CSMs are managing up to 60% more ARR in their books of business compared to before—effectively saving us from needing additional headcount as we scale.”
Robyn Lee
Director of Customer Experience · Mycroft
"We look at Quivly notifications every day. Quivly has become a core part of our customer intelligence stack."
Shalabh
Head of Customer Solutions Engineering · Union AI
"Churn risk starts on day one. Quivly shows us what's happening in product usage, adoption, and value moments — there's immense value in that."
Chalam PVS
Co-founder, CEO · Siftly
"At Upflex, we have lots of different business models. The way Quivly centralizes all those disparate data points to predict revenue growth is amazing."
Ginger Dhaliwal
Cofounder · Upflex
"As founders we can't be in every QBR and every spreadsheet. Quivly is where we see which accounts are actually healthy and where expansion is real—so we spend time on revenue, not on stitching dashboards together."
One Chowdhury
Co-founder · Octolane AI
FAQs
How long does migrating from ChurnZero to Quivly take?
Most enterprises plan on the order of weeks to a few months, depending on how many integrations, teams, and regions are in scope. We stage migration so you connect sources, validate health and account views on a pilot cohort, replay critical workflows in Quivly, then schedule cutover and decommission ChurnZero — with a runbook so nothing important is left in the old tool.
What are the main phases of a ChurnZero replacement?
Typically: (1) discovery and governance — sources, roles, audit requirements; (2) connect CRM, data platform, billing/finance, product telemetry, and support; (3) rebuild or improve the motions you relied on in ChurnZero (health, renewals, QBRs, escalations) using Customer 360, Health Score, Projects, and the Actions Feed; (4) pilot on a subset of accounts with side-by-side validation; (5) cutover, training, and retirement of ChurnZero for post-sales.
How is “agentic AI” different from automation in a traditional CSP?
Classic CSP automation follows rules and branches you maintain. Quivly's agents reason over live, unified context, recommend next actions, and produce drafts your team approves — so the platform carries more of the follow-through instead of asking operators to keep every path up to date.
What about in-app programs we ran in ChurnZero?
Quivly is not a no-code in-app tour or success-center product. Teams that replace ChurnZero usually keep in-product guidance in the product stack (or a dedicated digital adoption tool) and run post-sales intelligence, health, renewals, and executive workflows in Quivly. On a migration plan we call out each motion and where it lands after cutover.
How long until we can turn off ChurnZero?
That is a joint decision once pilot KPIs are met — for example health coverage, action throughput, and leadership confidence in Ask Quivly on real accounts. Many programs schedule ChurnZero decommission shortly after the pilot expands to full book, so you are not paying for two systems longer than necessary.
Want agents that carry the follow-through?
See how Quivly replaces a legacy CSP with governance-friendly agentic AI — from migration plan to cutover.