Question 1

What technical signals can Quivly monitor?

Accepted Answer

Quivly can monitor API call volumes and error rates, webhook delivery success and failure, data sync latency and gaps, feature adoption at the endpoint level, SDK and library version currency, and custom technical metrics from your data warehouse. The specific signals depend on what your product emits and which integrations you’ve connected.

Question 2

How does Quivly get access to our API and integration data?

Accepted Answer

Quivly connects to your product analytics layer (Segment, Amplitude, or direct event streams), your observability tools (Datadog, New Relic, or similar), and your data warehouse. It reads the signals you define — Quivly doesn’t need direct access to your production systems. Setup is handled by Quivly’s implementation team with your engineering lead.

Question 3

Can Quivly distinguish between a customer-side issue and a platform-side issue?

Accepted Answer

Yes, when the data supports it. Quivly can compare error patterns across multiple accounts to detect whether an issue is isolated to one customer (likely their configuration or environment) or affecting a cohort (likely a platform or infrastructure issue). It flags this distinction in the alert so your FDE team knows immediately whether to route to CS or to engineering.

Question 4

How does the FDE-to-CSM handoff work when Quivly detects an issue?

Accepted Answer

When Quivly detects a technical issue, it simultaneously creates an FDE alert with full technical context and a CS alert with a plain-language summary of what’s happening and a suggested customer message. Both alerts link to the same incident timeline so everyone has the same facts. The CSM can send the customer communication in one click while the FDE works the resolution.

Question 5

Can Quivly help FDEs track technical adoption gaps, not just errors?

Accepted Answer

Yes. Beyond error monitoring, Quivly tracks feature adoption at the technical level — which endpoints are being called, which aren’t, which integrations are set up vs. available, and which accounts haven’t enabled capabilities that would drive value. This gives FDEs a proactive agenda for each account: not just ‘what’s broken’ but ‘what’s missing that should be there’.

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Own the implementation —
and ongoing adoption

What FDE teams achieve with Quivly

Run repeatable rollouts with one shared implementation timeline

Get ahead of issues — and loop in CS automatically

Common questions from FDE teams about Quivly

Stop finding out about problems from your customers