Hold The Churn

Hold The Churn with Mike Kim, Co-founder & CEO at Mycroft

Mycroft CEO Mike Kim on scaling agentic security to 100+ customers — sell before you build, virtual CISO retention, and why silence signals churn.

Monthly Recap: June '26

Four Spring Shipping drops in June — MCP, Ask Quivly, Agent Builder, and Data Models — plus Hold The Churn with Mycroft CEO Mike Kim.

How AI Agents Change a Rep’s Week After the Sale

AI agents handle signal detection and draft generation in post-sales, expanding viable account coverage from 50-100 to 100-150 per rep without adding headcount.

Arushi Jain

June 29, 2026

What AI Agents Can Do That a CS Dashboard Can’t

AI agents execute playbooks autonomously—drafting emails, triggering workflows in real time—while CS dashboards only surface data for manual CSM review.

Arushi Jain

June 28, 2026

What Is Customer Engineering?

Customer engineering turns post-sales into a technical, build-focused role. Learn what customer engineers do, the skills they need, and why the title is rising.

Arushi Jain

June 26, 2026

Why Revenue from Existing Customers Is Falling

Revenue from existing customers falls when post-sales teams lack the real-time signals to catch churn before renewal. Here's how to close the gap.

Arushi Jain

June 25, 2026

How to Identify At-Risk Customers Before Renewal

Spot at-risk customers months before renewal. Learn the five churn signals post-sales teams should track daily, from usage decline to stakeholder turnover.

Arushi Jain

June 24, 2026

What the Future of Post-Sales Actually Looks Like

Post-sales is being rewritten. See how the team of the future runs every account in real time, catches risk early, and grows the whole book at once.

Why Revenue Is Falling From Existing Customers

Strong acquisition can't offset churn you can't see. How signal blindness, manual delays, and reactive workflows drain existing-customer revenue.

Arushi Jain

June 22, 2026

How to Reduce Time to Value After the Sale

Reduce time to value after the sale by automating adoption-stall detection, triggering rescue playbooks, and escalating only when signals warrant it.

Arushi Jain

June 19, 2026

What Are AI Agents for Post-Sales Teams?

AI agents for post-sales teams run account management and growth on autopilot, so the same team covers 3x the accounts without adding headcount.

Arushi Jain

June 17, 2026

Hats, Haircuts, and Tattoos: How We Ship Fast at Quivly

How we ship fast: sort every product decision into hats (reversible), haircuts (medium-term), or tattoos (permanent), and only debate the tattoos.

Tanay Agrawal

June 16, 2026

Customer Churn Prediction From Day 1: The Complete AI B2B SaaS Guide to Revenue Protection

B2B SaaS churn prediction starts at onboarding, not renewal. Learn the 5 leading indicators, build an explainable health score, and automate rescue playbooks.

Arushi Jain

June 15, 2026

How to Stop Revenue Leaks From Customers You Didn't Know Were at Risk

Billing gaps, expired discounts, and disengaged accounts cost SaaS companies up to 5% of ARR. Here's how to catch and stop revenue leaks before renewal.

Arushi Jain

June 4, 2026

Hold The Churn with Karan Singh, SVP GTM Strategy & Operations at LaunchDarkly

How Customer Success and post-sales changes with consumption based revenue - Part 2

Hold The Churn with Marc Boroditsky, CRO at Nebius, ex-CRO at Cloudflare and Twilio

How Customer Success and Post Sales changes with consumption based revenue - Part 1

Hold The Churn with Mike Weir, CRO at Finalis, ex-CRO at G2

How Finance and Data Infra changes with consumption based revenue

How Product & Eng changes with consumption based revenue

Introducing Hold The Churn

Sales Compensation for a Consumption Ready Revenue Machine

WTF is a Forward Deployed Engineer?

Forward Deployed Engineers - who they are and why they are gaining popularity in modern SaaS and AI companies.

Building a Consumption-Ready Revenue Machine: Redefining GTM Roles

Building a Consumption-Ready Revenue Machine: Thoughts from A16Z