Solution · Onboarding at Scale
Get every customer to value — faster
Quivly monitors activation progress across your entire customer base and automatically triggers the right intervention — a nudge, a check-in, or an escalation — the moment an account falls behind.
Onboarding & adoption
LiveMedian time-to-value
11d
−18% vs LM
Milestones on track
94%
Across active journeys
Accounts in onboarding
428
↑ 62 vs LM
Activation (day 14)
71%
Target: 68%
Default journey — milestones
In onboarding now
Supabase
Week 0–2 · Team trained
Vercel
Week 2–4 · Expansion prep
Railway
Day 0–7 · First value event
Projects
Last 90 daysTotal active projects
290
Projects
↑ 100.0% vs LQ
Completed projects
47
Projects
↑ 24.0% vs LQ
Overdue projects
27
Projects
↓ 12.0% vs LQ
Avg project duration
78.9
Days
↓ 3.2% vs LQ
Total open milestones
403
Milestones
↑ 18.0% vs LQ
Avg milestone duration
7.9
Days
↑ 5.1% vs LQ
Project distribution
- Not started64.8%
- In progress19.0%
- Completed16.2%
Milestone distribution
- Not started86.8%
- Completed13.2%
Proven outcomes
What teams achieve with Quivly
40%
faster time-to-first-value
3×
more accounts onboarded per CSM
55%
reduction in onboarding drop-off
30
days average reduction in time-to-activation
Activation monitoring
Know exactly where every customer is stuck — before they give up
Quivly maps each new account against your onboarding milestones in real time. The moment an account falls behind — a missed setup step, a stalled integration, a team that hasn’t logged in — Quivly flags it and triggers the right response automatically.
- Real-time milestone tracking against your defined onboarding blueprint
- Stuck-account detection with configurable time thresholds
- Risk scoring for new accounts based on activation velocity
Digital journeys
1-to-many · no per-account edits
Adoption week 0–2
Renewal 90d nudge
Champion hand-raise
In-app: 420 users saw "value checklist" (Vercel pilot cohort)
Journey step
Gmail: renewal sequence — Supabase · 18% open (strategic)
Engagement
Slack: CSM digest for Resend + digital CS
Journey step
Automated interventions
The right nudge at the right moment, every time
When Quivly detects an onboarding risk it acts immediately — sending a personalised check-in email, scheduling a CSM call, or escalating to a solutions engineer. Every intervention is tailored to where the customer is stuck and what they need to move forward.
- Milestone-triggered emails and in-app messages personalised per account
- Automatic CSM task creation with full context when human help is needed
- Integration troubleshooting workflows that loop in technical resources fast
Automated touchpoints
Segment aware · throttled by policy
Weekly product & health digest
Email · customer portal
D+7 re-engagement
Email · Slack
Renewal 90d — digital QBR
Champion hand-raise follow-up
Slack + Cal
Strategic segment — digest · Vercel + 11 accounts
Mid-market — D+7 sequence · Railway wave
"Churn risk starts on day one. Quivly shows us what's happening in product usage, adoption, and value moments — there's immense value in that."
Chalam PVS
Co-founder, CEO · Siftly
Trusted by post-sales teams at
FAQ
Common questions about onboarding at scale with Quivly
Get started
Get every customer to value faster
Book a 30-minute demo and we’ll show you where your current customers are stalling in onboarding — right now.