Quivly vs. Hook
Hook finds who might churn and briefs the next call. Quivly runs onboarding, renewal, and expansion from one record — live in hours, with Radar.
Phased migration — see integrations or book a demo for timelines.
Both score risk and use agents. Quivly is live in hours and runs the whole book, including Radar.
| Capability |  Quivly | Hook |
|---|---|---|
| Go live in hours | Yes | —Not a focus |
| Health and churn risk | Yes | Yes |
| AI agents for the next step | Yes | Yes |
| Onboarding, renewal, and expansion | Yes | Partial |
| MCP for Claude, Cursor, and ChatGPT | Yes | —Not a focus |
| External market signals (Radar) | Yes | —Not a focus |
| CRM, warehouse, and billing together | Yes | Partial |
A check is included. Partial covers part of it. A dash is not the product.
Hook is built to spot churn and prep the meeting from usage and conversations. Quivly is where the team runs the account: onboarding, renewal, and expansion, live in hours, with billing, the warehouse, and Radar on the same record.
Hook reads product usage, meetings, and support, predicts churn, and proposes what to say. Their site says the first agent is live in 7 days. Quivly uses those same conversations, then adds CRM, billing, and the warehouse, and runs the play across the book. Radar adds what is happening outside the product. You can review an action or let it run. The difference is the job, not who is allowed to automate.
A team whose job is churn prediction and meeting prep from product behavior and calls.
A team that has to run the account, not brief it. One record. The next play across onboarding, renewal, and expansion. Answers that include revenue and the market, not only the last conversation.
Both connect customer data, score risk, and use agents without a data science hire. The split is scope: a risk-and-meeting layer, or the system the book runs in.
Switch when predicting churn is not the same as owning renewal and expansion. Stay on Hook if meeting prep from usage and calls is the whole requirement.
“Before Quivly, our team spent over half their time on manual data-gathering and spreadsheet wrangling. We saw immediate ROI: within our first two weeks.
Now months in, our CSMs are managing up to 60% more ARR in their books of business compared to before—effectively saving us from needing additional headcount as we scale.”
Robyn Lee
Director of Customer Experience · Mycroft
Customer 360
CRM, billing, product, and support on one record. Risk stays tied to revenue, not only what was said.
At-risk · by P(churn)
Signals re-ranked every hour
Railway
Vercel
Supabase
Resend
Vercel: Health 84 → 66 in 2 wks
Railway: Score crossed below 50
Actions Feed
Onboarding, the save, and the expansion are prepared and can go out. Review them, or let them run.
Expansion playbooks
Start when expansion signals match
Supabase
Expansion QBR + pricing bands
Vercel
New seats: approval loop
Railway
API tier — upgrade nudge
Slack: #expansion — Supabase QBR sent for review
Automated
Vercel: 12 seats — finance approval draft
Needs approval
In-app: Railway “upgrade API tier” nudge
Automated
Ask Quivly
Risk, renewal, stakeholders, revenue. Grounded in the stack, not a chat over usage and meetings.
Portfolio command center
Heatmap · renewals · team load
Portfolio health heatmap
Segments × regions · warmer tone = more attention needed
Renewal risk · ARR at stake
prob.-weighted
CSM workload & capacity
Radar
Funding, a new executive, a competitor in the account. A churn model on telemetry will not show you that.
Expansion signals
Ranked for your book · last 30d
Supabase
Seats +18 · API calls +42% vs LM
+$240K ARR
Vercel
New workspace · 3 envs in 14d
Uplift
Railway
Adoption: deploys 2.1× L90
+$95K
Resend
Steady usage, cross-sell fit
QBR
Vercel+Supabase: shared expansion cluster
Railway crossed usage tier threshold
Quivly goes live in hours. Hook’s site says the first agent can go live in 7 days.
Yes. They read usage, meetings, and support, prep the meeting, and propose a next step. Quivly’s agents run onboarding, renewal, and expansion on a record that also includes billing, the warehouse, and Radar.
Both. A team can review an action before it sends, or let the action run. That is not the difference with Hook.
Hook’s public site does not offer MCP or an external market-signal product. Quivly does both: assistants such as Cursor, Claude, and ChatGPT, and Radar beside the account.
Live in hours. Onboarding, renewal, expansion, and Radar on one record.
