How Hyperspell Runs Post‑Sales from a Single Source of Truth with Quivly
Hyperspell uses Quivly to prepare for customer calls, manage onboarding, and track account health—so its post-sales team knows who needs help and what to do next.
100%
Account health coverage
8+
Hours saved weekly
85%
Less time spent on call prep and follow-ups
Idit Oryon
Head of GTM, Hyperspell
Customer Profile
Hyperspell builds Company Brain, a self-updating company wiki powered by a context graph that connects a company’s people, projects, customers, and decisions. It pulls knowledge from Slack, email, meetings, docs, CRM, and agent memories into a single source of truth that stays current on its own.
People and agents work from the same trusted context, with sensitive information protected and every fact linked to its source.
The Challenge: Keeping Customer Work Moving
Hyperspell’s post-sales team manages both pilots and live customers. Each account requires preparation, follow-through, and a clear view of adoption.
Customer conversations, project progress, and product usage all inform the next step. Bringing that information together takes time. The team needed a consistent way to track commitments, identify issues, and prioritize support across accounts.
The Solution: One Place to Understand and Manage Accounts
Hyperspell uses Quivly across its post-sales workflow.
Before customer calls, Quivly prepares the account context. Afterward, it captures takeaways and action items and prepares an agenda for the next meeting. Projects track each onboarding journey, keeping responsibilities and progress visible.
For live customers, Quivly tracks user invitations, query volume, and errors. Health metrics help the team identify which accounts are encountering the most issues and need attention first.
Automations bring proactive alerts into a dedicated CS Slack channel, helping the team triage issues and assign owners.
The Results
100% Account Health Coverage
Hyperspell can assess account health alongside product usage and customer conversations, across pilots and live accounts.
The team sees how each account is adopting Company Brain and which customers need attention first. Proactive alerts bring that context into its dedicated CS Slack channel, helping the team prioritize follow-up and assign owners.
8+ Hours Saved Across Post-Sales Each Week
Quivly reduces the manual work of preparing for calls, tracking commitments, and coordinating customer projects.
The team saves more than eight hours each week—time available to guide customers through onboarding, support adoption, and keep engagements moving.
85% Less Time on Call Prep and Follow-Ups
Quivly brings together the context needed before each call and captures takeaways, action items, and the next meeting’s agenda afterward.
The team spends 85% less time on call prep and follow-ups, with clear responsibilities and next steps between meetings.
"Quivly has become our single source of truth for post-sales. It handles prep and follow-ups around every customer call, and it tracks how each account is using our product so we know who needs help first. We spend less time pulling context together and more time getting customers to value."
Idit Oryon
Head of GTM, Hyperspell