How Octolane Uses Quivly Agents to run post-sales

Background

Octolane is building the world’s first self-driving CRM — one that reads emails, meeting transcripts, and web signals to update itself, predict next steps, and execute follow-ups without a rep lifting a finger. Founded by One Chowdhury and Md Abdul Halim Rafi, the company went through Y Combinator’s W24 batch and has since grown to over 100 customers, with thousands more on a waitlist.

The product practically sells itself.

The Challenge

Octolane’s founding team works seven days a week building the product. Both founders are also engineers. There’s no dedicated customer engineer, no onboarding specialist, and no one whose full-time job is to make sure a new customer gets value in their first 30 days.

But customers kept coming. Fast-growing B2B SaaS teams from YC, enterprise sales orgs switching off HubSpot, early-stage startups trying to close their first 100 deals - all signing up and needing to get ramped quickly.

At less than 50 customers, the team could keep up manually. Once they crossed that milestone, things started to break. The choice was clear: hire a customer engineer, or find a better way. Octolane chose the better way.

The Solution: Quivly as Their Post-Sales Hire

Octolane brought on Quivly to act as their entire post-sales function. Rather than hiring a customer engineering team they weren’t ready to manage, they deployed Quivly agents to handle everything from the moment a customer signs to well past go-live.

Onboarding. When a new customer signs, Quivly kicks off a structured onboarding workflow - sending the right resources, checking in at the right moments, and flagging accounts that haven’t completed key setup steps. Nothing falls through the cracks.

Health Monitoring. Quivly tracks product engagement signals across the customer base and surfaces accounts that are at risk - before a customer ever sends a cancellation email. The team gets a clear picture of where customers stand without manually digging through usage data.

Expansion Triggers. As customers hit milestones - connecting their email, getting their first AI-updated deal, hitting their seat limit - Quivly identifies the moment and prompts the right follow-up. Expansion conversations start at the right time, with context already in hand.

QBRs and Check-Ins. For higher-touch accounts, Quivly preps the summaries, pulls the relevant activity, and surfaces talking points so when the founders jump on a call, they’re not starting from scratch.

Results

100+ customers onboarded without a dedicated customer engineering hire. Onboarding completion rates improved significantly in the first month of using Quivly. At-risk accounts flagged proactively, giving the team time to intervene before churn. Founders reclaimed time previously spent on reactive customer check-ins. Expansion conversations are now happening systematically, not by accident.

In Their Words

“We’re a team of five, and we’re moving like a team of fifty. Quivly handles everything post-sale, adoption, health checks, expansion signals, so we can stay focused on building the product. It’s not a tool. It’s the post-sales hire we didn’t have to make.”

— One Chowdhury, Co-Founder & CEO, Octolane

Why Quivly

For fast-growing startups like Octolane, the window between “too small to need customer engineers” and “too large to do it manually” is short and unforgiving. Quivly bridges that gap - acting as a fully capable post-sales operator that works at the pace of a high-growth company without adding to the headcount.

Octolane’s product automates what sales reps used to do manually. Quivly does the same for post-sales.